RETURN, EXCHANGES, WARRANTY, And REPAIR POLICY
The vast majority of products available at Thermal Printer Outlet/ Blue Edge Technology, LLC are returnable, provided they are returned with all original packaging, paperwork, and items in new and unused condition.
To initiate a return; a Return Authorization Number (RA#) must be requested within 30 days of receipt of the product. When shipping the return, this RA# must be clearly labeled on the package. Items returned without an RA# are not eligible for refund or exchange.
INTERNATIONAL ORDERS
International orders are not eligible for return or exchange, unless in the case of a Thermal Printer Outlet / Blue Edge Technology, LLC error.
RETURN PROCEDURE
Contact a Thermal Printer Outlet Customer Care Specialist at (312) 416-1518 and ask for a returns rep. Our Customer Care Specialists will provide you with an RA#, and email you detailed return instructions. Clearly, write and affix the RA# on the package and return to the address specified in the email. Unless the return is due to a Thermal Printer Outlet, the customer is responsible for return shipping costs. For your convenience, Thermal Printer Outlet offers discounted return shipping labels. Should you choose this option, the cost of the label will be deducted from the refund amount. The original method of payment used to place the order will be credited the purchase price, excluding return shipping costs. Thermal Printer Outlet will send a confirmation email once the refund has been approved. Please allow 5-7 business days for your bank to process the credit.
DEFECTIVE ITEMS
If you receive an item that is broken or defective, Thermal Printer Outlet / Blue Edge Technology, LLC will provide a prepaid return shipping label. To obtain the return shipping label, follow the above return procedure.
RESTOCKING FEES
All our products require a 10% restocking fee. These items qualify for a refund, less the restocking fee and any return shipping costs, when returned with all original packaging, paperwork, and items in new and unused condition.
NON-RETURNABLE PRODUCTS
Some products, including (but not limited to) custom patterned and custom painted items, are not returnable. In the case of Thermal Printer Outlet error, these items may be returned for credit.
Authorized items must be returned with all original packaging, paperwork, and items in new and unused condition. Items not returned in the above condition will fail inspection, and a refund will not be issued.
Thermal Printer Outlet / Blue Edge Technology, LLC may issue a refund in good faith before receiving the returned item. We reserve the right to rescind such refunds if the item fails inspection upon arrival.
Thermal Printer Outlet / Blue Edge Technology, LLC will not compensate for damages incurred during product installation or use, nor reimburse labor charges or installation fees, under any circumstances.
HOW DO I RETURN AN ITEM?
Contact our Customer Care Specialist at (312) 416-1518 to get an RA#. We will provide you with an RA#, which is required for all returns, and email you detailed return instructions.
CAN I EXCHANGE AN ITEM?
Yes. Items that include all original packaging, paperwork, and items in new and unused condition may be returned for exchange. Simply follow the standard Thermal Printer Outlet / Blue Edge Technology, LLC returns procedure.
WILL I HAVE TO PAY A RESTOCKING FEE?
All products do require a 10% restocking fee. These items qualify for a refund, less the restocking fee, and any return shipping costs. As with all returns, these items are subject to inspection before a credit is issued.
WHO PAYS FOR RETURN SHIPPING COSTS?
If the return is due to a Thermal Printer Outlet error, we pay for return shipping. Otherwise, the customer is responsible for the cost of returning the item. In this case, we encourage you to take advantage of our discounted return shipping labels. Ask your Customer Care Specialist for details.
WHAT SHOULD I DO IF I RECEIVED THE WRONG ITEM?
Just call us at (312) 416-1518. We’ll process your return, exchange the item for the correct item (if available) and send you a prepaid UPS shipping label for your return item.
If the numbers do match, you may have ordered the incorrect item number. Once again, please call us at (312) 416-1518 We’ll process your return and exchange the item for the correct item (if available).
RMA ADDRESS:
Blue Edge Technology
RMA# [Insert Authorized RMA#]
5750 W. Bloomingdale Unit 1
Chicago, IL, 60639